System Roles

Regular User

Regular users are the primary participants in the Kyytiin platform. All registered users start with this role by default.

Permissions and Capabilities:

• Create and manage personal trips (offers and requests)
• Join trips offered by other users
• Claim trip requests
• Register and manage vehicle information
• Configure transport services (passengers, goods, documents, pets)
• Send and receive messages with other users
• Invite friends and earn referral points
• Join or create companies
• Access personal dashboard and statistics

Super Admin

Super Administrators have full access to the platform's administrative features and system management capabilities.

Permissions and Capabilities:

• All regular user permissions
• Manage user accounts (activate/deactivate users)
• Manage company accounts
• Manage location data (countries, states, cities)
• Review and manage feedback submissions
• Access administrative dashboard and system statistics
• View platform-wide analytics and reports

Note: Super Admin status is granted by the platform administrators and cannot be self-assigned.

Company Owner

The user who creates a company becomes the company owner.

• Full control over company settings and information
• Invite and remove company members
• Manage company trips and vehicles
• Transfer ownership (if applicable)

Company Member

Users who are invited and join a company.

• Participate in company trips
• Access company dashboard and information
• Collaborate with other company members

5.1 Respecting Others

All users must treat others with respect and professionalism:

• Use courteous and professional language in all communications
• Respect other users' time, privacy, and personal boundaries
• Be honest and transparent about your travel plans and services
• Communicate clearly and promptly with trip partners
• Resolve disputes professionally and report issues to administrators when needed
• Do not engage in harassment, discrimination, or any form of abusive behavior
• Respect cultural differences and maintain an inclusive environment

5.2 Trip Cancellation Policy

Automatic Ban Rule: Users who cancel confirmed trips twice (2 times) will be automatically banned from the platform.

This rule applies to:

• Trip offers cancelled after passengers have joined
• Trip requests cancelled after being claimed by a driver
• Join requests cancelled after being confirmed
• Claim cancellations after confirmation

Important Notes:

• The cancellation count is tracked across all your trips
• Cancelling trips that haven't been confirmed/booked does not count toward this limit
• If you cancel a trip once, you will receive a warning notification
• After the second cancellation, your account will be permanently banned
• Banned accounts cannot be reactivated except through an appeal process with administrators

Please only create or accept trips that you are committed to completing.

5.3 Inappropriate Language and Content Monitoring

AI-Powered Content Monitoring: Kyytiin uses automated artificial intelligence (AI) systems to monitor all messages and communications on the platform for inappropriate language and content.

The AI system automatically detects:

• Profanity, offensive language, and inappropriate words
• Harassment, threats, or abusive language
• Discriminatory or hate speech
• Sexually explicit or inappropriate content
• Spam, scams, or fraudulent communication

Enforcement:

• Users found using inappropriate language will be automatically banned from the platform
• The AI system analyzes messages in real-time and flags violations immediately
• Banned users cannot create new accounts or access the platform
• All communications are subject to monitoring to ensure platform safety

Please communicate respectfully and professionally at all times. Remember that all messages are monitored to protect our community.

5.4 Additional Responsibilities

All users, regardless of role, are expected to:

• Comply with the Terms and Conditions and Privacy Policy
• Maintain accurate profile and vehicle information
• Report any suspicious activity or violations to administrators
• Use the platform responsibly and in accordance with applicable laws
• Protect personal information and respect others' privacy
• Complete trips as agreed and communicate any changes promptly

💡 Remember: These rules exist to create a safe, respectful, and reliable platform for everyone. By using Kyytiin, you agree to follow these guidelines. Violations will result in appropriate action, including permanent bans when necessary.